How does the missed-call text-back work?
You get a second phone number that only answers when you can't. Three standard codes dialled on your mobile send unanswered, busy and out-of-range calls to it. We do that with you in about fifteen minutes, nothing to install. The caller hears a short greeting in your business's name and gets a text within seconds asking what the problem is and where. Their reply comes to you as one text and a card in your back office. Dial ##002# and it's all off again.
What if I answer the call?
Nothing happens. The back office only steps in when you don't pick up after about twenty seconds, or when you're busy or out of range. Your phone works exactly as it does now.
Does it quote prices or book jobs?
It never quotes on its own. It asks what the job is and where, then hands over to you. When you send a quote, your customer can tap Accept and the job books in. You always set the price.
Do I have to log in to anything?
Not for the calls: everything arrives as a text, and you run it by texting back. The back office is a home-screen app for when you want the whole picture. Sign in once with a code texted to your mobile and you stay signed in for a year.
What counts as an edit?
One change request: new hours, a price, a photo swap, a paragraph, a new service, a new team member. We do it within two business days. A whole new page counts as two. Unused edits don't roll over, and nobody's ever been charged for a comma.
Do I need to buy a domain?
If you have one, it stays exactly where it is and we point it at the new site. If you don't, we register one for you, in your business's name, and the renewal is inside your monthly. Either way it's yours, never ours.
What happens to my existing email?
Nothing. We never touch the email you already use. Moving your site doesn't move your inbox, and we check that before and after the switch.
What's a social push?
You link your Facebook page and Instagram once. Then when something changes on your site, a new offer, new photos, a seasonal message, we post it for you. Up to four a month, made from things you send us. It's not "running your social media", and it's not ads.
Can I change plans?
Yes, any month. Going up starts straight away. Going down starts at your next invoice.
What if I pay yearly and want to leave?
The yearly plan runs to the end of its twelve months, then stops unless you tell us to keep going. We remind you thirty days before. Monthly plans can stop any month. When you leave, we send you the whole site as files and your domain stays yours.
Is there anything else to pay?
No. Hosting, the certificate, the domain renewal, the quote form and, on Front + Office, the back office number and every text it sends are all inside the monthly. Card fees on invoices your customers pay by phone go to your payment provider, as they would anyway. The only other thing outside it is if you choose Google's email instead of ours, which you'd pay Google for directly.